Privacy Policy
Effective date: November 2, 2026
Last updated: November 2, 2026
1. Introduction
Aura Nights (“Aura Nights,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.auranights.org, browse our online store, contact us, subscribe to marketing communications, or purchase products from us.
Aura Nights operates an online store hosted on Squarespace and primarily serves customers in Canada. Our privacy practices are intended to comply with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
We recognize that purchases from a sexual wellness store can be personal. We aim to handle customer information respectfully, limit access to authorized purposes, and avoid unnecessary disclosure of information about the nature of purchases.
2. Information We Collect
The information we collect depends on how you use our website and which features you choose to use.
A. Information you provide when contacting us
If you contact Aura Nights by email or through a website form, we may collect:
Your name.
Your email address.
Your phone number.
The contents of your message.
Any additional information you voluntarily provide.
We use this information to respond to inquiries, provide customer support, and address complaints or requests.
Please avoid including unnecessary sensitive personal information in messages to us.
B. Information collected when you place an order
When you purchase products through our online store, we may collect information needed to process and fulfill your order, including:
Your name and contact information.
Billing and shipping addresses.
Email address and, where provided or required, telephone number.
Products purchased, quantities, order details, and purchase history.
Payment status, transaction references, and related order records.
Information needed to handle returns, refunds, exchanges, delivery issues, or customer service requests.
Aura Nights uses Squarespace Payments. Squarespace and its payment-processing partners collect and process information needed to authorize transactions, settle payments, verify accounts, and detect or prevent fraud.
Payment information is handled directly by the payment processor. Aura Nights may receive transaction confirmations, payment status, limited payment details, and information needed to manage orders and refunds.
C. Website and technical information
Our website is hosted on Squarespace. When you visit the website, Squarespace and related website functionality may collect technical and usage information, depending on the features and settings enabled.
We use Squarespace's built-in website functionality. Technical information may also be collected through platform features and integrations enabled on our website. We review our website settings and connected services to understand what information is collected and how it is used.
D. Age restrictions
Our online store is intended for adults aged 18 and older. We do not intend for individuals under 18 to purchase products through the store.
3. How We Use Personal Information
Subject to applicable law, we may use personal information to:
Process, confirm, and fulfill orders.
Arrange shipping and delivery.
Process payments, refunds, returns, and exchanges.
Respond to customer inquiries and provide support.
Maintain order histories and necessary business records.
Operate, maintain, and secure the website.
Detect and address fraud, unauthorized transactions, or misuse.
Manage email marketing subscriptions and send promotional communications where permitted.
Evaluate marketing campaign performance using the reporting features available through Squarespace Email Campaigns.
Improve website functionality and customer experience where appropriate.
Meet legal, tax, accounting, and regulatory obligations.
Establish, exercise, or defend legal claims where necessary.
We will collect, use, and disclose personal information for identified purposes and will obtain consent where required by applicable law before using information for a new or materially different purpose.
4. Discretion and Confidentiality
We understand that privacy may be particularly important when purchasing sexual wellness products.
Aura Nights aims to limit access to customer and order information to authorized individuals and service providers who reasonably need the information to perform legitimate business functions, such as order fulfillment, customer support, payment processing, fraud prevention, or legal compliance.
We take reasonable steps to avoid unnecessary disclosure of information about the nature of a customer's purchases.
Discreet packaging and billing
Aura Nights uses discreet packaging for customer orders and takes reasonable steps to avoid unnecessarily revealing the nature of products on external packaging.
Aura Nights uses Canada Post for shipped orders. Sender information, return addresses, shipping labels, and any customs documentation required for applicable shipments will reflect our shipping arrangements and applicable requirements.
Payment-statement descriptions depend on the capabilities and requirements of our payment provider and relevant financial institutions. Although we take reasonable steps to protect customer privacy, we cannot guarantee that merchant names or purchase-related information will be concealed on shipping documentation or payment statements.
5. Payment Processing
Aura Nights uses Squarespace Payments, which is integrated with Squarespace.
Payment processing involves Squarespace, Stripe and its affiliates, and other payment-service or fraud-prevention partners, depending on the services applicable to our account and the payment method selected.
These providers process personal information to authorize and complete transactions, transfer funds, manage disputes and refunds, verify accounts, comply with legal requirements, and detect or prevent fraudulent activity.
Aura Nights receives transaction confirmations, payment status, transaction references, and other information needed to administer orders and maintain business records.
Payment providers process information under their applicable terms, privacy policies, and contractual arrangements. You can review the relevant provider disclosures for more information about their handling of personal information.
6. Cookies and Website Technologies
Squarespace uses cookies and similar technologies to support essential website functions, security, shopping cart operations, and other features.
Depending on the settings and services enabled, cookies and related technologies may also be used for website analytics, performance measurement, or functionality provided by third parties.
Aura Nights uses Squarespace's built-in website features.
You can manage some cookies through your browser settings. Disabling cookies may affect shopping cart, checkout, or other website functions. Browser controls may not prevent all forms of technical data collection.
7. How We Share Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this policy, subject to applicable law.
Depending on the services we use, recipients may include:
Squarespace: to host and operate our website and online store and provide related website services.
Squarespace Payments and its applicable payment-processing partners: to process payments, administer transactions, and detect or prevent fraud.
Canada Post: to ship orders, provide delivery services, and address shipment-related issues.
Squarespace Email Campaigns: to manage marketing subscriptions, distribute promotional emails, and provide campaign reporting.
Professional advisers: such as legal, accounting, or other advisers where reasonably necessary.
Public authorities and other parties: where disclosure is required or permitted by law, necessary to address legal claims, or reasonably necessary to protect rights, safety, or security.
We may also disclose information to additional service providers or applications if we enable them to support our store. We will review relevant providers and update this policy as needed.
Service providers may process information under their own privacy policies and terms, as well as any applicable contractual obligations. Their precise roles and the information they receive depend on the services and settings in use.
We do not claim that personal information is never shared with third parties. Some disclosures are necessary to operate an online store and fulfill customer orders.
8. International Processing
Squarespace and its service providers may process or store personal information outside British Columbia or Canada.
Depending on the services used, information may be processed in jurisdictions with privacy laws that differ from Canadian laws and may be subject to lawful access by authorities in those jurisdictions.
We will review the applicable service-provider arrangements and take steps required by applicable law to protect personal information under our control.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet applicable legal requirements, maintain required business records, resolve disputes, and protect our legitimate business interests.
Different categories of information may be retained for different periods. For example:
Order and transaction records may need to be retained for tax, accounting, fraud-prevention, or other legal purposes.
Customer service messages may be retained as needed to resolve inquiries, maintain relevant records, or address disputes.
Marketing subscription and consent records may be retained as needed to manage subscriptions and demonstrate compliance with applicable requirements.
Technical and website usage information may be retained according to the relevant platform settings, service-provider practices, and our operational needs.
When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it, or render it non-identifiable, subject to legal requirements and the technical limitations of relevant systems. Some information may remain in backups or service-provider records for a limited period in accordance with applicable retention practices.
10. Security
Aura Nights uses reasonable safeguards appropriate to the sensitivity of the personal information it handles.
Depending on the systems and services enabled, safeguards may include account security, access restrictions, secure website connections, appropriate handling procedures, and service-provider security measures.
We will take reasonable steps to restrict access to personal information to those who need it for legitimate business purposes and to review the security settings available for our website and connected services.
No website, online service, or method of electronic storage can be guaranteed to be completely secure. If a privacy incident occurs, we will assess it and take the steps required by applicable law, including notification where legally required.
11. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Ask about how your personal information is collected, used, or disclosed.
Withdraw consent for certain uses or disclosures where consent is the basis for processing, subject to legal or contractual restrictions.
Raise a concern or submit a complaint about our handling of personal information.
To make a request or raise a concern, contact us at info@auranights.org.
Please describe your request clearly. We may need to verify your identity before providing access to personal information, using reasonable measures appropriate to the request.
We will respond in accordance with applicable legal requirements. Some information may need to be retained, or access may be restricted, where a legal exception applies.
Privacy contact
Aura Nights has designated a person responsible for overseeing its privacy practices and responding to privacy-related questions, access and correction requests, and complaints.
Privacy Officer: Masao Rudick
Email: info@auranights.org
You may contact us using the email address above to make a privacy request or raise a concern. We may take reasonable steps to verify your identity before responding to requests for personal information. We will handle requests and complaints in accordance with applicable law.
You may also contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/ or, where appropriate, the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.
12. Marketing Communications
Aura Nights uses Squarespace Email Campaigns for promotional email communications.
We will send promotional emails only where we have the express or implied consent required under applicable Canadian anti-spam law. Where we request express consent, the request will be presented as an affirmative opt-in, and we will maintain appropriate records of consent.
Promotional emails will identify the sender, include the contact information required by law, and provide a functioning unsubscribe mechanism.
You may unsubscribe using the mechanism provided in a promotional email or contact us at info@auranights.org. We will process unsubscribe requests without delay and no later than 10 business days after receiving them.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service messages, such as order confirmations, delivery updates, or communications about refunds and customer support.
Squarespace Email Campaigns reporting may provide information such as delivery, clicks, subscriptions, and estimated opens. Email open tracking may use an invisible image or similar technology, and the results may not accurately reflect whether a person actually read a message. We review the available campaign tracking settings and update this Privacy Policy if our email marketing or tracking practices change.
We will handle email addresses and marketing subscription information according to this policy and applicable anti-spam and privacy laws.
13. Third-Party Websites
Our website may link to external websites or include third-party features. These services may have their own privacy policies and data-handling practices.
Aura Nights does not control independent third-party websites and is not responsible for their privacy practices. We encourage visitors to review the applicable policies before providing personal information to those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers, or applicable legal requirements change.
The updated policy will be posted on our website with a revised “Last updated” date. Where required by law, we will provide notice or seek consent for material changes.
We encourage customers and visitors to review this policy periodically.
15. Contact Us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, contact:
Masao Rudick
Email: info@auranights.org
Website: www.auranights.org
We will review privacy inquiries and complaints and respond in accordance with applicable requirements.