Return, Refund & Final Sale Policy
Effective date: October 27, 2026
Last updated: October 27, 2026
At Aura Nights, we prioritize customer satisfaction, product quality, and personal hygiene. Due to the intimate nature of our adult sexual wellness products, all sales are final, except where a product has a verified manufacturing malfunction or where a remedy is required by applicable law.
Please review this policy carefully before placing your order.
1. All Sales Are Final
All purchases made through Aura Nights are considered final sale.
We do not accept returns, exchanges, or offer refunds for:
Change of mind after placing an order.
Incorrect product selection by the customer.
Products that are no longer wanted or needed.
Products that have been opened, used, or removed from their original packaging, except where a remedy is required by law or an eligible manufacturing malfunction is being assessed.
Dislike of a product's appearance, feel, features, or performance where the product is functioning as described.
Incorrect shipping information provided by the customer, subject to applicable law.
We encourage customers to review product descriptions, specifications, materials, dimensions, compatibility information, and instructions carefully before purchasing.
2. Manufacturing Malfunctions
If a product experiences a genuine manufacturing malfunction, Aura Nights will review the issue and determine an appropriate remedy in accordance with this policy and applicable law.
A manufacturing malfunction may include:
A product that does not power on or function as intended when used according to the manufacturer's instructions.
An electronic or mechanical component that fails due to a manufacturing defect.
A product that is materially defective upon arrival.
Another verifiable product defect attributable to manufacturing.
A manufacturing malfunction does not ordinarily include damage caused by misuse, accidental damage, improper cleaning or storage, unauthorized modification, failure to follow instructions, or normal wear and tear.
Reporting a malfunction
To request an assessment, please email info@auranights.org with:
Your order number.
The product name.
The date you received your order.
A clear description of the malfunction.
Photos or a short video demonstrating the issue, if reasonably possible and safe to provide.
Any relevant troubleshooting steps already completed.
Please contact us within 7 calendar days of receiving your order so we can assess the issue promptly. This is our requested reporting period, not a waiver of any rights or remedies you may have under applicable law.
Do not continue using a product if it appears unsafe, is overheating, has damaged wiring, or presents another potential safety hazard.
Assessment and resolution
Once we receive your request, we will review the information and may ask reasonable follow-up questions or request additional evidence.
If a manufacturing malfunction is confirmed, Aura Nights may offer an appropriate remedy, which may include:
A replacement of the affected product.
A repair, where appropriate and available.
A refund or another remedy where required by applicable law or otherwise agreed.
The remedy will depend on the nature of the defect, product availability, the manufacturer's arrangements, and applicable legal requirements.
We will explain the available resolution and any return or replacement instructions before asking you to send a product back.
3. Products That Arrive Damaged, Incorrect, or Incomplete
If your order arrives damaged, contains the wrong product, or is missing an item, please contact info@auranights.org as soon as reasonably possible.
Include your order number, a description of the issue, and photographs of the product or packaging where appropriate.
We will review the circumstances and work with you to determine a suitable resolution in accordance with our obligations and applicable law.
4. Hygiene and Product Safety
For hygiene and personal safety reasons, Aura Nights generally does not accept returns of intimate products simply because a customer has changed their mind.
Do not return a product without first receiving instructions from our team.
Where a product is suspected to be defective, we will provide appropriate instructions for assessing the issue and, if necessary, arranging its return. We may ask you to stop using the product while the issue is reviewed.
Aura nights is not responsible for damages caused by misuse or mishandling of products not for its intended purpose.
Hygiene considerations will not be used to deny a remedy that is required by applicable law.
5. Refund Processing
If a refund is approved, it will generally be issued to the original payment method where possible.
The time it takes for a refund to appear in your account may depend on your payment provider and financial institution.
If the original payment method is unavailable, we will work with you to determine an appropriate alternative consistent with applicable law.
Shipping fees and other charges will be handled in accordance with the circumstances of the order and applicable legal requirements.
6. Return Shipping
If Aura Nights requests that a product be returned for inspection or assessment, we will provide instructions before the product is shipped.
Responsibility for return shipping costs will depend on the circumstances, our instructions, and applicable law. We will explain any applicable shipping arrangements when reviewing your request.
Please do not mail products back without authorization, as we may be unable to process an unannounced return promptly.
7. Order Cancellations
Because our products are intimate in nature, we ask customers to review their orders carefully before completing checkout.
Once an order has been placed, cancellation requests may not be possible if processing or fulfillment has begun.
If you notice an error in your order, contact info@auranights.org immediately. We will review your request and let you know whether the order can be changed or cancelled.
Nothing in this section removes any cancellation or other rights that may apply under applicable law.
8. Consumer Rights
This policy is intended to establish Aura Nights' standard return practices. It does not exclude, restrict, or waive any rights or remedies that cannot legally be excluded or waived under applicable Canadian or British Columbia law.
Depending on the circumstances, mandatory legal protections may apply to defective products, products that do not match their descriptions, or other situations where a statutory remedy is available.
Where applicable law requires a refund, replacement, repair, cancellation, or another remedy, Aura Nights will comply with those requirements.
9. Contact Us
For return requests, manufacturing malfunction reports, or questions about this policy, contact:
Aura Nights
Email: info@auranights.org
Website: www.auranights.org
Please include your order number in your message so we can assist you efficiently.
Aura Nights reserves the right to update this policy as its products, operations, and legal requirements evolve. Effective October 27, 2026